Refunds

Trust Measured comes with a 90-day performance guarantee. It is deliberately not a no-questions-asked refund, and it is worth being plain about why: this is a system for changing how you work over a quarter. Nothing in it can be judged in a week, because the behaviours it measures — promises kept, proactive contact, deposits made before asks — only become visible over time.

So the guarantee asks you to do the work first. Complete the implementation, and if it has not produced value for you, you get every penny back. Do not complete it, and there is nothing to evaluate.

All four of the following, within 90 days of purchase:

1. You completed the full 90-Day Singularity Sprint from start to finish.

2. You tracked at least three real client relationships throughout — not one, and not three names entered on the last day.

3. You recorded the instrument data the Sprint asks for: Trust Singularity Scores, your expectation ledger, and your proactivity and value-first records.

4. Having done all of that, you cannot identify meaningful value in how you understand, manage or strengthen your professional relationships.

Buying the book, not opening it, and asking for the money back. Starting the Sprint and abandoning it in week two. Adding a single client and deciding the system is not for you. Reading the whole book without running a single instrument.

This is not us being difficult. A guarantee that pays out to people who did not implement the system is not a guarantee of anything — it just prices the risk into what everyone else pays. We would rather keep the price where it is and ask you to actually run the thing.

Email support@trustmeasured.com from the address you bought with, within 90 days of purchase. Your implementation record is already in Trust Measured OS, so you do not need to assemble evidence or send screenshots — tell us it is there and we will look. Tell us what you tried and what did not land; it is genuinely useful to us either way.

Approved refunds are issued to the original payment method and typically appear within five to ten business days, depending on your bank.

Reading access ends when the refund is processed. Your notes, bookmarks, client records and instrument history are kept rather than deleted — if you buy again later, they will be waiting exactly as you left them.

The conditions above are for judging whether the system worked for you. They are not a shield against faults on our side. If you were charged twice, could not get access, lost work, or hit a defect that stopped you implementing, write to us and we will put it right — the 90 days and the Sprint do not come into it.

Nothing here removes rights you have under the consumer law where you live. Where local law gives you a cancellation right for digital purchases that is broader than this guarantee, that law wins.